More than one business day has passed since I ordered the software.
Question
More than one business day has passed since I ordered the software, but I have not received an email. What should I do?
Answer
Sometimes, we have problems with some customers because they don't receive our e-mails (usually because they have anti-spam filters that block our messages), so we have no way to contact them. If you don't receive news from us within 24 hours after ordering, or you don't receive a reply to your e-mails, please contact us by posting in our public forum, so we may contact you.
📄️ What are the suggested settings to use billboards in my scenes ?
It depends on the renderer. These are some tips:
📄️ What are the recommended settings to use high-poly 3D trees and render complex scenes with Forest Pack ?
Forest Pack includes native geometric shaders for the renderers listed below, making it possible to render scenes with millions of high poly trees, meshes and proxies:
📄️ Rendering artifacts in Mental Ray
Problem
📄️ As soon as I use Forest Pack with Civil View elements, Mental Ray Max crashes, what is the problem ?
Problem