Enabling debug mode in the License Server

In case you have problems with the License Server, please use the following procedure to enable the debug mode, and send us the log file:

Step-by-step guide

  1. Modify in the Windows registry (using regedit) the following values:
    For Windows 32:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Itoo Software\License Server]
    "logLevel"=dword:00000004

    For Windows 64:
    [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Itoo Software\License Server]
    "logLevel"=dword:00000004     

    If you have not used regedit before, open the attached enable_licserver_debuglevel.zip, and use the .reg files included (double click on it).
  2. Open License Manager and restart the License Server clicking on "Stop Server" / "Start Server".
  3. Run Max and use Forest Pack Pro.
  4. Close Max.
  5. On the License Server, click on "View Log..." and send us the results to support@itoosoft.com (don't post in the public forums, it may include data about your license).
  6. To disable debug mode, just apply the .reg files included in disable_licserver_debuglevel.zip and restart the server.